By Patrick T. Malone
Effective listening skills are key to correctly "reading a situation" or "sizing up a situation." The ability to Problem solving skill, resolve differences and capture opportunities involves these listening skills coupled with another skill, the ability to analyze a situation.
This requires asking the right questions to clarify Problem solving skill, needs, wants and opportunities--what people have now compared to what they'd rather have. This helps you discover other people's perception of the "facts." Following is a questioning sequence called NIQCL that is highly effective for analyzing needs, Problem solving skill or opportunities in depth. With the factual information this probing sequence gives you, you'll be able to form "tailored" solutions that lead to cooperation, teamwork or buy-in.
Need: Does a need, Problem solving skill or opportunity exist?
Importance: How serious is it? Is it a priority? Critical? Sensitive?
Quantify: What is the size and scope of the need? Numbers?
Consequences: What is its impact and effect? What if it's not solved?
Look / Listen: Is the person open to ideas? Suggestions? Options?
This sequence when used with conversational rapport helps determine another person's perception of the facts, increases your own awareness of their needs, generates the data on which customized and personalized solutions can be formed, and leads to well-informed and committed decisions.
Once you really understand another person's perception of Problem solving skill, you will have a much easier time responding with a solution that will satisfy them. This is an essential ability for internal and external customer service, teamwork, sales and any other situation in which your people need to gain the commitment or support of others
Experts in Problem solving skill
Effective listening skills are key to correctly "reading a situation" or "sizing up a situation." The ability to Problem solving skill, resolve differences and capture opportunities involves these listening skills coupled with another skill, the ability to analyze a situation.
This requires asking the right questions to clarify Problem solving skill, needs, wants and opportunities--what people have now compared to what they'd rather have. This helps you discover other people's perception of the "facts." Following is a questioning sequence called NIQCL that is highly effective for analyzing needs, Problem solving skill or opportunities in depth. With the factual information this probing sequence gives you, you'll be able to form "tailored" solutions that lead to cooperation, teamwork or buy-in.
Need: Does a need, Problem solving skill or opportunity exist?
Importance: How serious is it? Is it a priority? Critical? Sensitive?
Quantify: What is the size and scope of the need? Numbers?
Consequences: What is its impact and effect? What if it's not solved?
Look / Listen: Is the person open to ideas? Suggestions? Options?
This sequence when used with conversational rapport helps determine another person's perception of the facts, increases your own awareness of their needs, generates the data on which customized and personalized solutions can be formed, and leads to well-informed and committed decisions.
Once you really understand another person's perception of Problem solving skill, you will have a much easier time responding with a solution that will satisfy them. This is an essential ability for internal and external customer service, teamwork, sales and any other situation in which your people need to gain the commitment or support of others
Experts in Problem solving skill
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